Brand & Store Leader: Elevate Customer Experience & Sales

Victoria's Secret; Milpitas (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Victoria’s Secret is seeking a Manager who leads with values to deliver outstanding customer and associate experiences, driving brand top-line sales. In higher complexity stores, this role guides Brand Supervisors with direction, prioritization, and coaching, reporting to Store Manager or Assistant Store Manager.

The Manager owns visual execution aligned with brand direction, storytelling, and selling behaviors.

Responsibilities

• The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:
• • Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• • Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• • Category-level performance insights, leveraging company tools and reports
• • Sales floor and fitting room standards (if applicable)
• • Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• • Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• • This role is present in higher volume or more complex environments and leads the performance and direction of the business
• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Job description

Victoria’s Secret is seeking a Manager who leads with values to deliver outstanding customer and associate experiences, driving brand top-line sales. In higher complexity stores, this role guides Brand Supervisors with direction, prioritization, and coaching, reporting to Store Manager or Assistant Store Manager.

The Manager owns visual execution aligned with brand direction, storytelling, and selling behaviors.