Brand & Store Leader: Customer Experience & Growth

Victoria’s Secret & Co.; Rockaway (NJ); On-site; Full time

Job summary

Victoria’s Secret & Co is seeking a Store Manager to lead exceptional customer and associate experiences, align with brand standards, and drive top-line sales. You will guide visual merchandising, product storytelling, and performance insights to optimize store results.

The role requires coaching and developing a team, managing schedules, and ensuring daily execution of brand directives in a high-volume environment.

Qualifications

• 5+ years of retail leadership experience preferred.
• Proven ability to drive store performance and customer satisfaction.
• Experience with coaching and developing direct reports.

Responsibilities

• Drive the overall customer and brand experience in-store.
• Lead visual execution and product storytelling per brand guidance.
• Coach and develop Supervisors and Associates; lead scheduling and labor planning.
• Ensure store standards for sales floor, fitting rooms, and merchandising.
• Collaborate with leadership teams to execute brand initiatives and product launches.

Skills

Retail leadership

Customer service

Visual merchandising

Coaching & development

Hiring & people mgmt

Flexibility (nights/weekends)

Tech literacy

Education

Bachelor's degree preferred

Job description

Victoria’s Secret & Co is seeking a Store Manager to lead exceptional customer and associate experiences, align with brand standards, and drive top-line sales. You will guide visual merchandising, product storytelling, and performance insights to optimize store results.

The role requires coaching and developing a team, managing schedules, and ensuring daily execution of brand directives in a high-volume environment.