Brand Store Financial Customer Experience Associate

Moomoo Inc.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Growth and development opportunities

Job summary

Moomoo's NYC Brand Store seeks a Financial Customer Experience Associate to drive sales, build client relationships, and handle live customer support. The role blends financial expertise with client engagement and event leadership in a high-energy setting.

You will help drive client acquisition, support store activations, and ensure FINRA/SEC compliance while staying current on market trends and trading concepts.

Qualifications

• SIE certification or willingness to obtain it.
• FINRA Series 7 and 63 licenses required; must be obtained within 180 days of hire.
• Knowledge of options and trading strategies.
• 1+ years of sales and/or customer service within a financial services company.
• Strong knowledge of FINRA and SEC marketing guidelines.
• Deep understanding of trading products, services, and the U.S. stock market.

Responsibilities

• Learn moomoo's history, mission, product features, trading tools, and customer promotions to communicate value to clients
• Support on-site sales and promotion efforts
• Provide exceptional client support by answering questions about moomoo products and services
• Track and report merchandise inventory, sales, and customer conversion data daily
• Stay current on market news and trends and share insights with customers
• Ensure marketing and sales activities comply with FINRA and SEC guidelines

Skills

Leadership

Communication

Customer engagement

Trading knowledge

Education

SIE certification

FINRA Series 7

FINRA Series 63

Job description

About Futu US Inc.:

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.

Here's a closer look at our key entities:

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
• Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.

For deeper insights into our entities and affiliates, exploreorto discover the future of investing with confidence and innovation.

About our role:

We are looking for a highly motivated and outgoing Financial Customer Experience Associate to support moomoo's in-person activations in our NYC Brand Store. In this role, you will be driving sales, building customer relationships, and handling live customer support. This role combines financial expertise, client relationship management, and event leadership to deliver an exceptional in-person customer experience. You will drive client acquisition, support store activations, and ensure compliance with FINRA and SEC regulations. This is a hands-on position perfect for someone who thrives in high-energy environments, excels at client engagement, and has a deep passion for finance and the U.S. stock market.

Key Responsibilities:

• Financial Expertise - Learn and maintain a deep understanding of moomoo's history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients
• Sales & Promotions Management - Support the on-site sales and promotion efforts
• Client Support - Provide exceptional client support by answering incoming questions about moomoo products and services
• Sales & Inventory Tracking - Track and report merchandise inventory, sales, and customer conversion data each day
• Financial Market Awareness - Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers
• Compliance - Ensure all marketing and sales activities comply with FINRA and SEC guidelines

Qualifications:

• Must have or be willing to get SIE upon being hired. FINRA Series 7 and 63 licenses required for the position: preferred upon hiring but must be obtained within 180 days of hire.
• Must have knowledge of options and trading strategies
• 1+ years of experience in sales and/or customer service within a financial services company
• Strong personal trading experience (preferred)
• In-depth knowledge of FINRA and SEC marketing guidelines
• Deep understanding of trading products, services, and the U.S. stock market
• Excellent leadership, communication, and customer engagement skills
• Ability to work evenings, weekends, and holidays as required

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is$50,000-$70,000.This role is also eligible to participate in our discretionary bonus plan.

Disclaimer

The above information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Employment with Futu Holdings Limited, including all subsidiaries, is on an at-will basis. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law. Nothing in this job posting or description should be construed as creating an express or implied contract of employment or guarantee of employment for any specific duration.

Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law.