Trading Associate

moomoo; Town of Texas (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Paid Medical Benefits

401k Employer Contribution

Generous Paid Time Off

Opportunities for Professional Growth

Performance Based Bonuses

Job summary

Moomoo is looking for a Trading Associate to enhance customer trading experiences in the United States. You will interact with clients via email, phone, and chat, resolving their inquiries related to equities and options trading.

The position requires a strong background in finance, specifically with FINRA certifications, and an ability to handle trading-related questions. Moomoo offers competitive medical benefits, retirement contributions, and performance-based bonuses.

Qualifications

• FINRA Series 7 and 63 required.
• 1+ years of relevant experience in the financial industry preferred.
• Knowledge of regulatory compliance requirements preferred.

Responsibilities

• Communicate with customers using email, phone, and chat.
• Resolve customer complaints and issues professionally.
• Identify and communicate customer pain points to the product team.

Skills

Bilingual English/Chinese proficiency

Crisis management skills

Communication skills

Education

Bachelor's degree in Finance or related field

Job description

About Futu US Inc.

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker‑dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.

Here's a closer look at our key entities:

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top‑tier clearing and execution services globally.
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
• Moomoo Technology Inc.: Offering a data‑rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker‑dealer.

For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation.

Trading Associate

Office Location: Dallas, TX

About the Team & Role: Trading Associate

Moomoo Financial Inc is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Trading Associate, where your passion for finance and technology can thrive. As a Trading Associate, you'll play a crucial role in enhancing our customers' trading experience and building long‑lasting relationships. Your work will focus on equities trading, options trading, margin investing, and related issues experienced by our fast‑growing presence in the marketplace.

What You'll Do:

• Communicate with customers using email, phone, and chat, providing efficient and effective solutions with kindness
• Professionally and efficiently resolve customer complaints, issues, and disputes, handling escalated complex cases when necessary
• Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product team
• Develop deep subject mastery and offer personalized support on complex trading strategies, derivatives, and investment opportunities
• Pursue additional licenses to broaden your professional expertise and contribute to the growth of our business
• Proactively develop and maintain strong relationships with high‑net‑worth customers, acting as their primary point of contact for trading‑related inquiries
• Collaborate with internal teams to optimize trading operations and enhance the overall customer experience

What You Bring:

• FINRA Series 7 and 63 required
• Bilingual English/Chinese proficiency preferred
• Bachelor's degree or higher in Finance, Economics or related field Preferred.
• Exemplary professionalism with meticulous attention to detail, patience, and empathy
• Strong crisis management and decision‑making skills
• Excellent cross‑departmental communication and coordination abilities
• Capable of working under high‑pressure conditions
• 1+ years of relevant experience in the financial industry preferred
• Experience executing and managing trades across different asset classes preferred
• Knowledge of regulatory compliance requirements preferred
• The ideal candidate will demonstrate accountability by taking ownership of their actions, behaviors, performance, and decisions—including punctuality and attendance—while responsibly managing leave in accordance with their agreed entitlement.

*Specific shifts will be scheduled according to business needs, primarily aligning with U.S. market hours

What We Offer:

• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
• 401k Employer Contribution: We match your contributions to help you grow your retirement savings
• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
• Opportunities for Professional Growth & Development: Invest in your future through hands‑on learning, skill‑building, and cross‑functional work
• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance‑based bonuses that reward your contributions to our team's success

Base pay for a successful applicant will depend on a variety of job‑related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $50,000 - $70,000. This role is also eligible to participate in our discretionary bonus plan.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer Statement

Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.