Brand Store Financial Customer Experience Associate

Futu Holdings Limited; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Performance-based bonuses

Opportunities for professional growth

Job summary

Futu Holdings Limited is seeking a Financial Customer Experience Associate to support in-person activations at the NYC Brand Store. This role emphasizes client engagement, sales, and compliance with FINRA and SEC regulations. Ideal candidates will thrive in dynamic environments and possess a passion for finance.

Responsibilities include managing sales efforts, providing live customer support, and staying updated on market trends. Competitive salary of $50,000-$70,000 plus performance-based bonuses included.

Qualifications

• Must have or be willing to get SIE upon being hired.
• 1+ years of experience in sales and/or customer service within a financial services company.
• Strong personal trading experience preferred.

Responsibilities

• Support on-site sales and promotions.
• Provide exceptional client support and track sales data.
• Ensure compliance with FINRA and SEC guidelines.

Skills

Sales and customer service experience

Knowledge of options and trading strategies

Excellent communication skills

Deep understanding of trading products

Education

SIE certification (must obtain)

FINRA Series 7 and 63 licenses (must obtain within 180 days)

Job description

Overview

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that\'s designed to elevate the investment experience.

Here\'s a closer look at our key entities:

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise
• Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer

For deeper insights into our entities and affiliates, explore to discover the future of investing with confidence and innovation.

About our role

We are looking for a highly motivated and outgoing Financial Customer Experience Associate to support moomoo\'s in-person activations in our NYC Brand Store. In this role, you will be driving sales, building customer relationships, and handling live customer support. This role combines financial expertise, client relationship management, and event leadership to deliver an exceptional in-person customer experience. You will drive client acquisition, support store activations, and ensure compliance with FINRA and SEC regulations. This is a hands-on position perfect for someone who thrives in high-energy environments, excels at client engagement, and has a deep passion for finance and the U.S. stock market.

About Futu US Inc.

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that\'s designed to elevate the investment experience.

Here\'s a closer look at our key entities:

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise
• Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer

For deeper insights into our entities and affiliates, explore to discover the future of investing with confidence and innovation.

About our role

We are looking for a highly motivated and outgoing Financial Customer Experience Associate to support moomoo\'s in-person activations in our NYC Brand Store. In this role, you will be driving sales, building customer relationships, and handling live customer support. This role combines financial expertise, client relationship management, and event leadership to deliver an exceptional in-person customer experience. You will drive client acquisition, support store activations, and ensure compliance with FINRA and SEC regulations. This is a hands-on position perfect for someone who thrives in high-energy environments, excels at client engagement, and has a deep passion for finance and the U.S. stock market.

Key Responsibilities

• Financial Expertise - Learn and maintain a deep understanding of moomoo\'s history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients
• Sales & Promotions Management - Support the on-site sales and promotion efforts
• Client Support - Provide exceptional client support by answering incoming questions about moomoo products and services
• Sales & Inventory Tracking - Track and report merchandise inventory, sales, and customer conversion data each day
• Financial Market Awareness - Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers
• Compliance - Ensure all marketing and sales activities comply with FINRA and SEC guidelines

Qualifications

• Must have or be willing to get SIE upon being hired. FINRA Series 7 and 63 licenses required for the position: preferred upon hiring but must be obtained within 180 days of hire.
• Must have knowledge of options and trading strategies
• 1+ years of experience in sales and/or customer service within a financial services company
• Strong personal trading experience (preferred)
• In-depth knowledge of FINRA and SEC marketing guidelines
• Deep understanding of trading products, services, and the U.S. stock market
• Excellent leadership, communication, and customer engagement skills
• Ability to work evenings, weekends, and holidays as required

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health, dental, and retirement plans
• Opportunities for professional growth and development
• A dynamic and collaborative work environment

Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $50,000-$70,000. This role is also eligible to participate in our discretionary bonus plan.

Disclaimer

The above information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Employment with Futu Holdings Limited, including all subsidiaries, is on an at-will basis. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law. Nothing in this job posting or description should be construed as creating an express or implied contract of employment or guarantee of employment for any specific duration.

Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

Warning about fake job posts

Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money.

All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI\'s Internet Crime Complaint Center.