Brand Standards Coach - [Remote, Up to 100% Travel Required]

Lensa; Baton Rouge (LA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Brand Standards Coach who plays a vital role in enhancing franchise operations. This remote position requires extensive travel and involves conducting evaluations, supporting new openings, and ensuring adherence to brand standards. The ideal candidate will have significant experience in operations management and possess strong communication and problem-solving skills. If you are passionate about operational excellence and brand integrity, this role offers a unique opportunity to influence the success of a well-known franchise.

Qualifications

• Five to ten years of progressive operations management experience required.
• Experience working with franchisees preferred.
• Completion of the Management Development Program (MDP).

Responsibilities

• Conduct ROIPs in restaurants to meet company goals.
• Support successful New Restaurant Openings (NROs).
• Coach improvements in guest experience and product quality.

Skills

Communication

Problem-solving

Organizational skills

Financial acumen

Education

High School Diploma or GED

College degree

Tools

Microsoft Office

FOCUS System

Job description

Brand Standards Coach - [Remote, Up to 100% Travel Required]

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Papa John's, is seeking professionals. Apply via Lensa today!

This is a remote role that requires up to 90-100% travel. Candidates may reside anywhere within the state but must be located near a major or hub airport for ease of travel.

Job Description Summary

The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSC’s primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting New Restaurant Openings (NROs). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC protects the Papa Johns brand by driving operational improvement through the ROIP process.

Duties And Responsibilities

1. Conduct ROIPs in restaurants to meet company goals for frequency
2. Understand, interpret, uphold, and enforce brand standards & operational policies and procedures
3. Support successful NROs
4. Perform franchise calibration visits as determined by the Brand Standards Department
5. Support the testing and roll-out of new products
6. Must be fluent in all aspects of the Management Development Program (MDP) and period promotion training; must conduct successful training of new team members for NROs
7. Influence improvement of operational results through restaurant optimization
8. Coach improvements in guest experience, product quality, training, and image to drive profitability
9. Provide hands-on training during evaluations, providing positive and constructive feedback as necessary
10. Manage time and territory efficiently to ensure all visits are completed within the timelines identified in the ROIP process
11. Communicate any areas of improvement identified during restaurant visits
12. Schedule all travel in the most cost-effective manner
13. Complete all administrative functions and requirements of the role in a timely manner

Education, Experience & Certifications

1. High School Diploma or GED required; College degree preferred
2. Five to ten years of progressive operations management experience required
3. Experience working with franchisees preferred
4. Industry experience in restaurant operations preferred
5. Knowledge of general math, P&L, and financial analysis skills demonstrated
6. Knowledge of cash controls, labor/transaction forecasting demonstrated
7. Flexibility and urgency in prioritizing and organizing projects demonstrated
8. Proficient with FOCUS System or other POS systems
9. Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook); ability to read maps for time and territory management
10. Completion of the Management Development Program (MDP)
11. Travel within region required

Functional Skills/Position Requirements

1. Ability to travel up to 90%, including weekends
2. Utilize data effectively to generate insights for operational excellence
3. Prioritize high-impact, high-value tasks
4. Strong financial and business acumen
5. Effective communication and presentation skills
6. Maintain a professional demeanor aligned with Papa Johns' core values
7. Problem-solving skills with innovative solutions
8. Organizational skills to manage time, plan, and work independently
9. Adaptability to different situations and personalities, with conflict resolution skills
10. Ability to work in a fast-paced environment and pursue continuous learning
11. Effective communication, informing, and influencing within the organization
12. High-volume mentality; driven to achieve goals through continuous improvement

Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion, and Teamwork
• DO THE RIGHT THING – Integrity, Character, and Community
• PEOPLE FIRST – Customer and Team member Focus
• INNOVATE TO WIN – Think Differently and Lead Change
• HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

• CUSTOMER FOCUSED - Put the customer’s needs first
• RESULTS DRIVEN – Achieve objectives
• INNOVATIVE MINDSET – Embrace new ideas and change
• STRATEGIC THINKING – Logical and systematic thinking
• COLLABORATION – Effective teamwork

Papa Johns is an equal opportunity employer. It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting