Brand Specialist & Customer Experience Dynamo

Macy's; Bartlett (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Bartlett, TN is hiring an Ambassador to drive sales by connecting with customers, sharing product knowledge, and upselling. You will build repeat clientele and serve as the expert for the vendors/brands you represent, while collaborating with store leadership and stylists to meet merchandising goals.

Full-time colleagues are scheduled 30+ hours per week, with additional opportunities to manage vendor events and lead customer-focused initiatives that boost sales and brand presence

Qualifications

• Minimum 1 year of selling or retail experience.
• Excellent verbal and written communication.
• Ability to build relationships and convert customers into clients.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan and lead customer facing vendor sponsored events with vendor partnerships to meet goals.
• Be proficient in Macy's POS and company devices for wrap-up sales.

Skills

Customer service

Sales

Communication

Teamwork

Tools

POS systems

Mobile devices

RF equipment

Job description

Macy's in Bartlett, TN is hiring an Ambassador to drive sales by connecting with customers, sharing product knowledge, and upselling. You will build repeat clientele and serve as the expert for the vendors/brands you represent, while collaborating with store leadership and stylists to meet merchandising goals.

Full-time colleagues are scheduled 30+ hours per week, with additional opportunities to manage vendor events and lead customer-focused initiatives that boost sales and brand presence