Brand Representative - Flatiron, Abercrombie & Fitch

Abercrombie & Fitch Co.; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Abercrombie & Fitch Co. seeks Brand Representatives in New York, NY to engage customers, maintain a welcoming environment, and support sales operations. The ideal candidate enjoys customer interactions and is responsible for maintaining store presentation standards, processing transactions, and aiding in online order fulfillment. This role emphasizes authentic representation of the brand and delivering exceptional service across sales channels.

Qualifications

• Enjoys connecting with customers and assisting them.
• Ability to maintain a well-presented store environment.
• Strong communication skills for providing attentive service.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.