Brand Representative - Greenwich Avenue, Abercrombie & Fitch

Abercrombie & Fitch Co.; Greenwich (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. in Greenwich, CT is searching for Brand Representatives to enhance customer experience by providing warm and attentive service. Responsibilities include maintaining the sales environment, processing transactions, and supporting online orders for a seamless shopping experience. Ideal candidates are customer-oriented, enjoy engaging with people, and have organizational skills to ensure the store is well-presented. This role offers a chance to be part of a dynamic team in a retail setting.

Qualifications

• Warm, welcoming, and attentive service skills.
• Ability to initiate conversations naturally with customers.
• Organizational skills for sales floor maintenance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges at the cash wrap.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.