Brand Representative - The Falls, Abercrombie & Fitch

Abercrombie & Fitch Co.; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. in Miami, Florida is looking for Brand Representatives to create a welcoming customer experience. You will engage customers authentically, assist them in finding what they need, and maintain a well-presented store environment. Responsibilities include providing attentive service, supporting product replenishment, and processing purchases, returns, and exchanges efficiently. This role is perfect for those who enjoy connecting with customers and wish to be part of a dynamic retail team.

Qualifications

• Enjoys connecting with customers and assisting them.
• Ability to maintain a well-presented store environment.
• Strong communication and interpersonal skills.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately and efficiently process purchases, returns, and exchanges.
• Create a seamless omni-channel experience by supporting online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.