Brand Representative - American Dream, Abercrombie & Fitch

Abercrombie & Fitch Co.; East Rutherford (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in East Rutherford, New Jersey. In this role, you will engage with customers to provide a welcoming store experience, assist with finding products, and maintain a visually appealing environment. You will also process transactions accurately and support online order fulfillment. The ideal candidate enjoys connecting with people and is dedicated to creating a positive shopping experience.

Qualifications

• Enjoy connecting with customers for a positive shopping experience.
• Ability to maintain a clean and organized store environment.
• Experience in processing customer transactions.

Responsibilities

• Provide warm and attentive service to customers.
• Support product replenishment and maintain store presentation.
• Process purchases, returns, and exchanges at the checkout.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.