Brand Representative - Broadway Plaza, Abercrombie & Fitch

Abercrombie & Fitch Co.; California (MO); On-site; USD 20,664 - 30,307; Full time

Job summary

Abercrombie & Fitch Co. Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all.

You will help customers find what they need, maintain a well-presented store, and support omni‑channel tasks such as online orders and in-store pick‑ups. The role emphasizes friendly service, presentation, and teamwork to create a welcoming environment.

Responsibilities

• Provide warm, welcoming service to all customers and offer styling guidance across categories.
• Support product replenishment and maintain a visually consistent sales environment.
• Process purchases, returns, and exchanges at the cash wrap with a friendly checkout.
• Assist online orders including Save the Sale, in-store pick-up, and ship-from-store packaging.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.