Brand Representative - Cottonwood Mall, Hollister

Abercrombie & Fitch Co.; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Albuquerque, NM to enhance the customer store experience by providing attentive service and maintaining a visually appealing environment. You will engage with customers, assist them in finding products, handle purchases efficiently, and support online order fulfillment. This position is ideal for those who enjoy connecting with others and ensuring an exceptional shopping atmosphere.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately and efficiently process purchases, returns, and exchanges.
• Create a seamless omni-channel experience by fulfilling orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.