Brand Representative - Summit Mall, Hollister

Abercrombie & Fitch Co.; Fairlawn (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Abercrombie & Fitch Co. in Fairlawn, Ohio is seeking a Brand Representative to enhance the store experience. Through attentive service, you will engage customers, provide styling guidance, and maintain a clean store. Responsibilities include processing purchases, supporting product replenishment, and facilitating online order pickups. Ideal candidates will enjoy connecting with customers and be dedicated to maintaining a welcoming environment.

Qualifications

• Enjoy connecting with customers and providing attentive service.
• Ability to maintain a well-presented store environment.
• Experience in cash wrap operations or retail preferred.

Responsibilities

• Provide warm and welcoming service to all customers.
• Support product replenishment and maintain store presentation standards.
• Process purchases and returns while ensuring a friendly experience.
• Assist with fulfilling online orders and creating an omni-channel experience.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.