Brand Representative - Great Mall, Hollister

Abercrombie & Fitch Co.; Milpitas (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. in Milpitas seeks Brand Representatives to enhance store experiences. You will engage with customers, assist them with genuine care, and maintain a visually appealing store. Responsibilities include providing excellent service, supporting sales maintenance, handling cash wrap operations, and ensuring seamless online order fulfillment. Ideal candidates are personable and eager to create welcoming environments for shoppers.

Qualifications

• Enjoys connecting with customers and providing assistance.
• Ability to maintain a well-presented store environment.
• Strong communication and interpersonal skills are preferred.

Responsibilities

• Provide warm and welcoming service to all customers.
• Maintain a clean and organized sales environment.
• Process purchases and returns efficiently.
• Support online order fulfillment and in-store pickups.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.