Brand Representative - Millcreek Mall, Hollister

Abercrombie & Fitch Co.; Erie (Erie County); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. in Erie County, United States is seeking Brand Representatives to enhance customer experiences and ensure a vibrant store atmosphere. The role involves engaging with customers, assisting with their needs, maintaining an organized sales floor, and effectively processing transactions. Ideal candidates enjoy customer interaction and are committed to creating a welcoming environment. This position provides an excellent opportunity to develop your interpersonal skills within a renowned brand environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges at the checkout.
• Support online order fulfillment and packaging.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.