Brand Partnerships Implementation Lead

Substack; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Equity for full-time roles

Exceptional benefits

Market-competitive salary

Job summary

Substack is building a new economic engine for culture, empowering writers, artists, videographers, podcasters, and creators to publish and earn through subscriptions.

The Implementation Lead will own the operational backbone of Substack’s sponsorships marketplace, driving scalable workflow, integrations, revenue ops, and a fast, reliable system for brands and agencies. This is a founding role on a lean, mission-driven team with equity and strong benefits.

Qualifications

• 10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company.
• Hands-on experience with campaign trafficking, tag management, and third‑party measurement or verification vendors.
• Fluency with data: strong spreadsheet skills at minimum, SQL and scripting a real advantage, and the judgment to know when a number looks wrong.
• Experience sitting in on sales calls to answer the technical questions and scope feasibility on the spot.

Responsibilities

• Serve as first-line solutions lead for brands & agencies accessing our marketplace.
• Implement scalable systems through campaign trafficking, QA, launch, delivery monitoring, and wrap.
• Build the pipes and process for the business: order management, campaign workflows, reporting, and billing handoffs.
• Execute and maintain the integrations brands expect, including tracking, third-party, and more.
• Generate an AI-first outbound engine to drive demand and onboarding into our system.
• Onboard brands and agencies, then troubleshoot fast when something breaks mid-flight.
• Work with design and engineering to decide what deserves real tooling and what an ad-hoc operation can handle for now.
• Write the playbooks and documentation that let the team move faster and better.

Skills

Ad ops

Solutions engineering

SQL

Scripting

Campaign trafficking

Tag management

Data analysis

Sales calls

Tools

APIs

Python

JavaScript

Job description

Substack is building a new economic engine for culture, empowering writers, artists, videographers, podcasters, and creators to publish and earn through subscriptions.

The Implementation Lead will own the operational backbone of Substack’s sponsorships marketplace, driving scalable workflow, integrations, revenue ops, and a fast, reliable system for brands and agencies. This is a founding role on a lean, mission-driven team with equity and strong benefits.