Brand Partner Sales Support Specialist

PURE Gen Holdings, Inc; Plano, Northern (TX, KY); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Accrued time off

Paid holidays

Sick pay

Personal time off

Employee discounts

Casual environment

Growth opportunities

Monthly bonus

Job summary

LivePURE is seeking a Brand Partner Sales Support Representative to be the first point of contact for Brand Partners and Customers, delivering friendly, professional support by phone and email. This role builds relationships, recommends solutions, and processes orders, with a focus on helping the community succeed.

Based at the corporate office in Plano, TX, you will engage in daily outreach, stay informed on products and incentives, and collaborate with a team through ongoing training.

Qualifications

• 1–3 years of customer service, call center, or sales experience.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced, high-volume environment.
• A positive, customer-first attitude with strong problem-solving skills.
• Comfort with upselling and promoting products or programs.
• Proficiency in Microsoft Office and CRM systems.
• High attention to detail and strong organizational skills.
• Spanish/ English bilingual skills preferred but not required.

Responsibilities

• Provide friendly, professional support via phone and email.
• Assist with questions related to products, orders, promotions, and rewards programs.
• Recommend products and share current promotions using a consultative approach.
• Process orders, returns, and payments accurately.
• Conduct daily outbound outreach to share updates, offers, and opportunities.
• Resolve customer concerns quickly with a focus on first-call resolution.
• Stay informed on company products, programs, and incentives.
• Escalate complex issues when needed and keep leadership informed.
• Collaborate with your team and participate in ongoing training.

Skills

Customer service experience

Strong communication

Multitasking

Positive attitude

Upselling

Microsoft Office

CRM systems

Attention to detail

Bilingual (Spanish/English) preferred

Tools

Microsoft Office

CRM systems

Job description

LivePURE is seeking a Brand Partner Sales Support Representative to be the first point of contact for Brand Partners and Customers, delivering friendly, professional support by phone and email. This role builds relationships, recommends solutions, and processes orders, with a focus on helping the community succeed.

Based at the corporate office in Plano, TX, you will engage in daily outreach, stay informed on products and incentives, and collaborate with a team through ongoing training.