Brand Operations Lead — Client Success & Growth

outerspace; Fallsington (Bucks County); Sur place; USD 68 000 - 95 000; Plein temps

Résumé du poste

Outerspace is seeking a Client Operations Manager to act as the extension of our brand clients, ensuring top-tier operations support and an excellent customer experience. You will be the expert on our operations and brand products, collaborating with internal and external stakeholders in a hands-on warehouse environment when needed.

The ideal candidate is a self-directed problem solver with a can-do attitude, exceptional attention to detail, and strong follow-through to deliver results.

Qualifications

• Bachelors or Associate degree in logistics, supply chain or fulfillment.
• 4+ years in client/customer services, preferably in fulfillment, retail, e-commerce or supply chain.
• Experience with CRMs, WMS, Google Suite and similar tools.

Responsabilités

• Nurtures client relationships through regular communication with clients in person, via email, and virtual meetings.
• Be the expert on Outerspace business operations as well as their brands' business to partner with stakeholders.
• Leads meetings with clients and cross functional teams, executing meeting basis and action items.
• Promotes brand growth; identifies opportunities for brand relationships to expand.
• Proactively identify solutions and process improvements for complex fulfillment workflows.
• Acts as a Super User managing client business through data analysis & analytics using Google Suite, Slack, CRM, & WMS.
• Tracks KPIs and SLA-based contracts and client billing; models leadership and engagement.

Connaissances

Problem solving

Attention to detail

Follow through

Formation

Bachelor's or Associate's degree in logistics or supply chain

Outils

CRM

WMS

Google Suite

Slack

Description du poste

Outerspace is seeking a Client Operations Manager to act as the extension of our brand clients, ensuring top-tier operations support and an excellent customer experience. You will be the expert on our operations and brand products, collaborating with internal and external stakeholders in a hands-on warehouse environment when needed.

The ideal candidate is a self-directed problem solver with a can-do attitude, exceptional attention to detail, and strong follow-through to deliver results.