Client Operations Manager

outerspace; Fallsington (Bucks County); On-site; USD 68,000 - 95,000; Full time

Job summary

Outerspace is seeking a Client Operations Manager to act as the extension of our brand clients, ensuring top-tier operations support and an excellent customer experience. You will be the expert on our operations and brand products, collaborating with internal and external stakeholders in a hands-on warehouse environment when needed.

The ideal candidate is a self-directed problem solver with a can-do attitude, exceptional attention to detail, and strong follow-through to deliver results.

Qualifications

• Bachelors or Associate degree in logistics, supply chain or fulfillment.
• 4+ years in client/customer services, preferably in fulfillment, retail, e-commerce or supply chain.
• Experience with CRMs, WMS, Google Suite and similar tools.

Responsibilities

• Nurtures client relationships through regular communication with clients in person, via email, and virtual meetings.
• Be the expert on Outerspace business operations as well as their brands' business to partner with stakeholders.
• Leads meetings with clients and cross functional teams, executing meeting basis and action items.
• Promotes brand growth; identifies opportunities for brand relationships to expand.
• Proactively identify solutions and process improvements for complex fulfillment workflows.
• Acts as a Super User managing client business through data analysis & analytics using Google Suite, Slack, CRM, & WMS.
• Tracks KPIs and SLA-based contracts and client billing; models leadership and engagement.

Skills

Problem solving

Attention to detail

Follow through

Education

Bachelor's or Associate's degree in logistics or supply chain

Tools

CRM

WMS

Google Suite

Slack

Job description

Welcome to the frictionless universe of Outerspace; a new type of 3PL. Our seasoned entrepreneurial leaders come from the brand side, having built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to enable high‑touch service for high-growth brands and their daily operations. Outerspace provides dynamic services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography.

Client Operations Managers

Outerspace is looking for Client Operations Managers to join our fast-growing team and our critical Client Services department. This dynamic role acts as an extension of our brand clients, ensuring internal operations support the unique values of our brands and an excellent experience for their customers. Client Operations Managers are key relationship managers who are the expert on brand products and are willing to roll up their sleeves in the warehouse for a hands‑on approach when needed.

Our ideal candidate is a self‑directed problem solver with a great attitude, attention to detail, and expert follow through.

Responsibilities

• Nurtures client relationships through regular communication with clients in person, via email, and virtual meetings.
• Be the expert on Outerspace business operations as well as their brands' business in order to partner effectively with internal and external stakeholders
• Leads meetings with clients and cross functional teams, successfully executing the basis of the meetings and action items
• Promotes brand growth; identifies opportunities for brand relationships to expand and evolve
• Proactively identify solutions and process improvements, including anticipating and addresses complexities of clients' unique fulfillment workflows
• Acts as a Super User managing client business through data analysis & analytics, using business tools such as Google Suite, Slack, CRM, & our WMS.
• Tracks key performance indicators for client success, including:
  • Interpret & understand KPI's and SLA's, client contracts and client billing
  • Acts as a role model for leadership, problem solving & engagement

Qualifications

• Bachelors or Associates degree preferred, ideally with a focus in logistics, supply chain or fulfillment
• At least 4 years professional experience in client/customer services, preferably in fulfillment, retail, e-commerce, and or supply chain.
• Must have experience with business tools such as CRMs, WMS, Google Suite, etc.
• People management experience desired but not required

Outerspace will never extend a job offer without first conducting a formal interview process, which includes multiple virtual and/or in-person interviews. We will never request sensitive personal information - including Social Security numbers or banking details - prior to making a formal offer.