Brand Operations Architect

Ramp; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Ramp is hiring a Director of Brand Operations to build the operating system for its high‑volume creative work. You will design processes, milestones, and workflows that convert creative direction into shipped campaigns across product launches, growth, events, and brand awareness.

You will diagnose bottlenecks, remove blockers, and protect creatives from organizational swirl while introducing AI‑enabled automation to streamline intake, triage, status, and handoffs.

Qualifications

• Excellent organizational skills with 20+ live workstreams.
• Ability to diagnose multi-team workflows and fix bottlenecks.
• Proven track record building repeatable systems and using automation.
• Data-driven approach to instrument delivery and measure impact.

Responsibilities

• Own and build the operating system for Brand's creative output.
• Define processes, milestones, and workflows to turn direction into shipped work.
• Identify bottlenecks, trace to source, and remove limits across teams.
• Shield creatives from organizational complexity to keep focus on work.
• Automate with AI to streamline intake, triage, status, and handoffs.
• Collaborate with creative leads so operations complement creativity.
• Represent Brand in Ramp, scoping incoming work and engaging early.

Skills

Organization

Cross-functional

Systems automation

Metrics-driven

Job description

Ramp is hiring a Director of Brand Operations to build the operating system for its high‑volume creative work. You will design processes, milestones, and workflows that convert creative direction into shipped campaigns across product launches, growth, events, and brand awareness.

You will diagnose bottlenecks, remove blockers, and protect creatives from organizational swirl while introducing AI‑enabled automation to streamline intake, triage, status, and handoffs.