Brand Onboarding & Discovery Lead

FourWebGroup; Wayne (NJ); On-site; USD 52,000 - 75,000; Full time

Job summary

FourWebGroup in Wayne, NJ seeks an organized Onboarding Specialist to guide new clients through onboarding, gather brand insights, assets, and access, and coordinate with internal teams for a seamless transition.

Strong communication, 3+ years in client service or onboarding, and familiarity with brand discovery, research, and digital marketing platforms are required; a proactive, multi-project mindset is essential.

Qualifications

• 3+ years in client service or customer success.
• Experience in onboarding or account management a plus.
• Background in digital marketing or agency environment preferred.
• Excellent written and verbal communication.
• Experience with brand discovery and competitive research.
• Familiarity with Canva and Adobe Photoshop sits as a plus.

Responsibilities

• Lead onboarding for new clients and conduct kickoff meetings.
• Gather brand assets and guide clients through discovery.
• Coordinate with internal teams to ensure a smooth onboarding process.
• Maintain regular client communication and track milestones.
• Identify and address potential roadblocks to the client experience.
• Help improve onboarding processes and materials.

Skills

Client service

Project coordination

Communication

Brand discovery

Market research

CRM platforms

Social media

Attention to detail

Multi-client management

Proactive problem solving

Tools

Canva

Adobe Photoshop

Monday.com

Job description

FourWebGroup in Wayne, NJ seeks an organized Onboarding Specialist to guide new clients through onboarding, gather brand insights, assets, and access, and coordinate with internal teams for a seamless transition.

Strong communication, 3+ years in client service or onboarding, and familiarity with brand discovery, research, and digital marketing platforms are required; a proactive, multi-project mindset is essential.