Brand-Forward Front Desk & Guest Experience Lead

Fam Llc; Beverly Hills, Northern (CA, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

FAM Brands is seeking a proactive Receptionist for our Beverly Hills HQ. You will be the first impression, greet guests, manage the front desk, and support daily office operations with warmth and professionalism.

This role requires 1–3+ years in receptionist or hospitality, excellent communication, and strong organization. Proficiency in Microsoft Office and visitor management is preferred; position offers competitive compensation and benefits.

Qualifications

• High school diploma required; Associate's or Bachelor's degree a plus.
• 1–3+ years in receptionist/front-of-house/hospitality or customer-facing role.
• Excellent verbal and written communication; warm, guest-first demeanor.
• Highly organized with attention to detail and ability to manage multiple priorities.

Responsibilities

• Greet and welcome guests, vendors, buyers and candidates with warmth and professionalism.
• Own the guest experience from check-in to check-out, including badge issuance and logs.
• Answer and route a multi-line phone system; manage inbox and inquiries.
• Maintain a polished lobby reflecting brand standards and presentation.
• Coordinate conference room scheduling, setup, and catering for internal teams and visitors.
• Sort, log and distribute mail and packages; schedule couriers.
• Support showroom visits during market weeks and buyer appointments.
• Collaborate with facilities/vendors to resolve day-to-day issues discreetly.
• Follow SOPs and provide light HR/office support as needed.

Skills

Customer service

Communication

Organization

Education

High school diploma

Associate's or Bachelor's degree

Tools

Microsoft Office

Visitor management software

Phone systems

Job description

FAM Brands is seeking a proactive Receptionist for our Beverly Hills HQ. You will be the first impression, greet guests, manage the front desk, and support daily office operations with warmth and professionalism.

This role requires 1–3+ years in receptionist or hospitality, excellent communication, and strong organization. Proficiency in Microsoft Office and visitor management is preferred; position offers competitive compensation and benefits.