Brand Associate: Retail Sales & Customer Experience

Gap; Aurora (OH); On-site; USD 15,153 - 17,908; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off (PTO)

Volunteer hours on the clock

401(k) with company match

Employee stock purchase plan

Health insurance

Job summary

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You’ll engage shoppers, educate them about products, and build brand loyalty using a seamless omni-channel experience.

You will work with leadership to achieve personal and store goals, while delivering attentive service, managing stock, and supporting operations across all areas of the store. The role requires flexibility, teamwork, and a passion for retail.

Qualifications

• Experience delivering excellent customer service in a retail setting.
• Ability to communicate clearly with customers and team members.
• Comfort working in a fast-paced environment and meeting goals.

Responsibilities

• Engage customers and educate them about products to drive sales and loyalty.
• Collaborate with leadership to deliver a best-in-class customer experience across channels.
• Promote loyalty programs and resources to customers.
• Maintain a neat and organized sales floor, fitting rooms, and cash wrap.
• Assist with inventory, stock replenishment, and back-of-house tasks as needed.
• Support store operations and safety procedures.
• Handle customer inquiries and resolve issues professionally.

Skills

Customer service

Communication

Retail sales

Team player

Flexible schedule

Retail tech

Tools

Retail technology

Job description

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You’ll engage shoppers, educate them about products, and build brand loyalty using a seamless omni-channel experience.

You will work with leadership to achieve personal and store goals, while delivering attentive service, managing stock, and supporting operations across all areas of the store. The role requires flexibility, teamwork, and a passion for retail.