Brand Experience Associate – Omnichannel Retail

Gap; Indianapolis (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount for brand family

Competitive Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life ins.

See more benefits

Equal opportunity employer

Job summary

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You’ll educate customers on products, drive sales, and provide an exceptional in-store and online experience through collaboration with leadership and teammates.

In this role you’ll engage with shoppers, promote loyalty programs, and contribute to a best-in-class omnichannel experience while maintaining brand guidelines and high service standards on a flexible schedule.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You’ll educate customers on products, drive sales, and provide an exceptional in-store and online experience through collaboration with leadership and teammates.

In this role you’ll engage with shoppers, promote loyalty programs, and contribute to a best-in-class omnichannel experience while maintaining brand guidelines and high service standards on a flexible schedule.