Brand Experience Specialist - Elevate Customer Journeys

Banana Republic; Johnson Creek (WI); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours (on the clock)

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision and life 보험

See more benefits

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life for customers. You’ll engage customers, provide excellent service and educate them about our loyalty programs, using an omni-channel approach to drive sales and brand loyalty.

You’ll collaborate with leadership to deliver a best-in-class customer experience across store and digital touchpoints, maintaining a neat and organized work center while promoting our loyalty program and contributing to store goals.

Qualifications

• Excellent communication and interpersonal skills for customer-facing roles.
• Strong customer-service mindset with ability to educate customers.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals which contribute to store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

Banana Republic is seeking a Brand Associate to bring the brand to life for customers. You’ll engage customers, provide excellent service and educate them about our loyalty programs, using an omni-channel approach to drive sales and brand loyalty.

You’ll collaborate with leadership to deliver a best-in-class customer experience across store and digital touchpoints, maintaining a neat and organized work center while promoting our loyalty program and contributing to store goals.