Brand Experience Specialist

Romeoville Toyota; Romeoville (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay plan

Health, dental, and vision benefits

Paid time off

401K

Career growth opportunities

Job summary

Romeoville Toyota is looking for a Brand Experience Specialist to coordinate incoming requests, search for sales leads, and book showroom appointments while being the first point of contact for customers.

You will promote top-notch service, identify customer needs, collaborate with the BDC, and stay informed about products to deliver a friendly, professional experience in every interaction.

Qualifications

• Positive attitude and strong communication skills.
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public.
• Customer focused mindset and ability to connect with diverse customers.
• Comfortable with technology and learning new systems.
• Self-motivated with a desire to learn and grow.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience.
• Interact with customers to identify needs and opportunities for new/used car sales presentations.
• Work with the BDC team to log sales lead opportunities in the CRM and track notes.
• Conduct sales department service tours for customers.
• Stay informed about new products, features, and benefits for customers.
• Deliver a friendly, professional experience in every interaction.

Skills

Positive attitude

Strong communication

Presentation skills

Customer focused mindset

Comfortable with technology

Self motivated

CRM

Tools

CRM

Job description

At Romeoville Toyota, we believe great customer experience begins with great people. We are not just selling vehicles, we are building relationships, creating opportunities, and supporting each other every step of the way.

If you are ENERGETIC, POSITIVE, and enjoy connecting with people, we'd love to meet you!

The Brand Experience Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

What you will do:

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC team to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Conduct sales department service tours
• Stay informed about new products, features, accessories, and their benefits to customers
• Deliver a friendly, professional experience in every interaction

What we are looking for:

• Positive attitude and strong communication skills
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Customer focused mindset
• Comfortable with technology
• Self Motivated with a desire to learn and grow

What we offer:

• Competitive pay plan
• Health, dental, and vision benefits
• Paid time off
• 401K
• Career growth opportunities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.