Brand Experience Specialist

Brobston Group; Lancaster (Lancaster County); On-site; USD 21,000 - 29,000; Full time

Job summary

Brobston Group is seeking a Brand Ambassador in Lancaster to deliver a personalized shopping experience, assist customers with product knowledge, and represent the brand in a busy store. The role emphasizes prioritizing customer needs, supporting sales goals, and contributing to an inclusive, collaborative environment.

You will help customers with styling, sizing, and fitting room needs while maintaining store standards, replenishing floor stock, and collaborating with colleagues to share

Qualifications

• Retail or similar experience in a complex, high-volume, or high-profile environment is preferred.
• Strong communication skills and the ability to build positive working relationships.
• Able to operate a register, stand and walk for extended periods, and lift or climb as needed.

Responsibilities

• Provide excellent customer service and help customers with product knowledge, styling, sizing, and fitting room needs.
• Meet or exceed individual performance goals and contribute to store sales plans.
• Maintain sales floor, fitting room, back-of-house, and visual standards.
• Support store operations, including replenishment, floor sets, opening and closing tasks, and company training.
• Collaborate with colleagues and share customer and product feedback with management.

Skills

Strong communication skills

Customer relationship building

Retail experience

Job description

Brobston Group is seeking a Brand Ambassador in Lancaster to deliver a personalized shopping experience, assist customers with product knowledge, and represent the brand in a busy store. The role emphasizes prioritizing customer needs, supporting sales goals, and contributing to an inclusive, collaborative environment.

You will help customers with styling, sizing, and fitting room needs while maintaining store standards, replenishing floor stock, and collaborating with colleagues to share