Brand Experience & Sales Support Specialist

Wet Noses Natural Dog Treat Company, LLC; Monroe (WA); On-site; USD 20,664,000 - 34,440,000; Part time

Job summary

Wet Noses Natural Dog Treat Company, LLC is seeking an organized, upbeat multitasker to join our Sales and Marketing team part-time. You’ll be the friendly voice supporting our customers, keep orders and data running smoothly, and help bring our brand to life through social media, samples, and community donations.

This role offers variety, moves fast, and takes pride in getting the details right, with opportunities to support wholesale, distributor, and retail accounts while collaborating with

Qualifications

• Excellent verbal, written, and in-person communication skills.
• A self-starter who's organized, detail-oriented, and great at juggling priorities.
• Comfortable with social media platforms and basic content tools.
• Dependable, professional, and adaptable in a fast-paced environment.

Responsibilities

• Serve as first point of contact for customer inquiries via phone, email, and voicemail.
• Process wholesale and retail orders through inventory management system.
• Manage the customer service inbox and resolve concerns professionally, escalating quality issues as needed.
• Track customer feedback to spot trends and opportunities for improvement.
• Support wholesale, distributor, and retail account follow-ups and reporting.
• Assist Sales and Marketing Reps with ad hoc projects and account tasks.
• Help set up e-commerce orders (EDI).
• Maintain UPCs, SKUs, and item setup across internal systems and retail partners.
• Keep eCommerce listings and images current across partner platforms.
• Partner with Quality and R&D on new product development.
• Help create, schedule, and post social content; track engagement.
• Support marketing campaigns and promotions.
• Manage sample requests and shipments for customers and partners.
• Field and coordinate donation requests to community organizations and rescues.
• Greet visitors, handle mail, and run office errands.
• Support special projects across departments as needed.

Skills

Excellent communication skills

Organized

Detail-oriented

Social media

Dependable

Tools

Microsoft Office

Salesforce

Fishbowl

Job description

Wet Noses Natural Dog Treat Company, LLC is seeking an organized, upbeat multitasker to join our Sales and Marketing team part-time. You’ll be the friendly voice supporting our customers, keep orders and data running smoothly, and help bring our brand to life through social media, samples, and community donations.

This role offers variety, moves fast, and takes pride in getting the details right, with opportunities to support wholesale, distributor, and retail accounts while collaborating with