Member Sales Associate Dog Wellness Ambassador

Scenthound Houston, TX; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Employee discounts

Flexible schedule

Competitive wage with performance‑drip

Base hourly rate plus tip pool

Career growth opportunities

Employee discounts on services

Complimentary monthly service for your

Positive team environment

Meaningful impact on dogs and owners

Job summary

Scenthound Meyerland/River Oaks is seeking a Customer-Focused Member & Sales Associate to drive memberships and provide exceptional service to dog owners and their pets. You will answer calls, schedule appointments, greet pups, promote memberships, and upsell products in a fast-paced, dog-loving environment.

Join a team dedicated to helping dogs look and feel their best, with opportunities for growth and a supportive, positive culture at the Houston location.

Qualifications

• Proven experience in sales and/or inside sales, preferably in a customer service-oriented industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Passion for dogs and a genuine desire to improve their well-being.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer phone calls and greet customers and their dogs.
• Schedule customer appointments and promote memberships and products.
• Sell membership packages and upsell related services.
• Maintain high levels of customer satisfaction and resolve issues.
• Keep client records and appointment schedules up to date.
• Collaborate with grooming/hygiene/management teams for a seamless experience.

Skills

Sales experience

Customer service

Communication

Organization

Multi-tasking

CRM software

Dog lover

Tools

CRM Software

Microsoft Office

Job description

Benefits

• Free food & snacks


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• Dental insurance


• Employee discounts


• Flexible schedule


• Competitive wage with performance-based incentives.


• Base hourly rate in addition to the shared tip pool.


• Opportunities for career growth and advancement within the company.


• Employee discounts on Scenthound services.


• Complimentary monthly service for your pup.


• A positive and supportive team environment.


• The chance to make a meaningful impact on the lives of dogs and their owners.


• Health, vision, dental insurance.


• 401K

Company Overview

Scenthound is a leading provider of dog hygiene and grooming services, dedicated to keeping dogs clean, healthy, and happy. Our mission is to improve the lives of dogs and their owners by offering a specialized and essential service that ensures dogs look and feel their best. We are seeking a dynamic and customer-focused individual to join our team as a Member & Sales Associate.

Position Overview

The Member & Sales Associate is a key position at Scenthound Meyerland/River Oaks, focused on selling memberships while providing exceptional service to every customer. You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products. This position has huge opportunity for growth while bringing fulfillment in your career. Most importantly, you get to love on every pup that walks through our doors!

Key Responsibilities

• Client Follow-Up: Reach out to existing clients to schedule regular appointments for dog hygiene and grooming services, ensuring their pets' needs are met.


• Prospect Engagement: Contact potential clients who have shown interest in our services, providing them with information and booking appointments.


• Sales Expertise: Utilize your sales skills to sell membership packages, upsell and cross-sell additional services and products to clients.


• Customer Satisfaction: Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and maintaining strong client relationships.


• Database Management: Maintain accurate client records and appointment schedules.


• Collaboration: Work closely with our grooming, hygiene, and management teams to coordinate appointments and provide a seamless customer experience.

Qualifications

• Proven experience in sales and/or inside sales, preferably in a customer service-oriented industry.


• Excellent communication and interpersonal skills.


• Strong organizational skills and attention to detail.


• Passion for dogs and a genuine desire to improve their well-being.


• Ability to work in a fast-paced environment and adapt to changing priorities.


• Ability to multi-task.


• Ability to connect with customers (both canine and human!)


• Proficiency with CRM software and Microsoft Office Suite.


• Self-motivated and able to work independently as well as part of a team.


• Prior dog experience is a plus!