Customer Experience & Sales Support Specialist

Wet Noses; Monroe (WA); On-site; USD 29,000 - 34,000; Part time

Job summary

Wet Noses is seeking a part-time Customer Experience & Sales Support Specialist to join our Sales and Marketing team. You’ll be the friendly voice behind customer inquiries, help process orders, and support social media, samples, and community donations.

This role thrives on organization, speed, and attention to detail in a production environment. Responsibilities span order processing, account support, product data maintenance, and basic marketing tasks.

Qualifications

• Excellent verbal, written, and in-person communication skills.
• Self-starter who’s organized and detail-oriented.
• Comfortable with social media platforms and basic content tools.
• Dependable, professional, and adaptable in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and voicemail.
• Process wholesale and retail orders through the inventory system.
• Manage the customer service inbox and resolve concerns professionally.
• Track customer feedback to spot trends and opportunities for improvement.
• Keep eCommerce listings and images current across partner platforms.

Skills

Verbal communication

Written communication

In-person communication

Multitasking

Organizational skills

Social media

Tools

Microsoft Office

Salesforce

Fishbowl

Job description

Customer Experience & Sales Support Specialist (Part-Time)

$21 - $25 per hour depending on experience

Wet Noses® is a premier manufacturer of naturally crafted, human-grade dog treats made in our 80,000 sq. ft. SQF III certified facility. Founded in 1998 on a simple idea - if you wouldn't eat it, don't feed it to your dog, we're passionate about quality, freshness, and never letting a good idea get stale.

We're looking for an organized, upbeat multitasker to join our Sales and Marketing team part-time! In this role, you'll be the friendly voice supporting our customers, keep orders and data running smoothly, and help bring our brand to life through social media, samples, and community donations. It's a great fit for someone who enjoys variety, moves fast, and takes pride in getting the details right.

What You'll Do

Customer Service & Order Support

• Serve as the first point of contact for customer inquiries via phone, email, and voicemail
• Process wholesale and retail orders through our inventory management system
• Manage the customer service inbox and resolve concerns professionally, escalating quality issues as needed
• Track customer feedback to spot trends and opportunities for improvement

Sales & Account Support

• Support wholesale, distributor, and retail account follow-ups and reporting
• Assist Sales and Marketing Reps with ad hoc projects and account tasks
• Help set up e-commerce orders (EDI)

Product, Brand & Data Maintenance

• Maintain UPCs, SKUs, and item setup across internal systems and retail partners (Petco, PetSmart, Sam's Club, etc.)
• Keep eCommerce listings and images current across partner platforms
• Partner with Quality and R&D on new product development

Marketing & Social Media

• Help create, schedule, and post social content; track engagement
• Support marketing campaigns and promotions

Samples & Donations

• Manage sample requests and shipments for customers and partners
• Field and coordinate donation requests to community organizations and rescues

Administrative & Office Support

• Greet visitors, handle mail, and run office errands
• Support special projects across departments as needed

What We're Looking For

• Excellent verbal, written, and in-person communication skills
• A self-starter who’s organized, detail-oriented, and great at juggling priorities
• Comfortable with social media platforms and basic content tools
• Dependable, professional, and adaptable in a fast-paced environment

Good to Know

• Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Salesforce, and Fishbowl
• Physical Demands: Regular sitting/talking; frequent standing, walking, and reaching; occasional lifting up to 20 lbs (up to 50 lbs preparing for trade shows)
• Work Environment: Office setting within our production facility; occasional exposure to allergens (peanuts, flour) and temperature extremes (coolers, freezers, outdoor areas)