Brand Experience Leader & Store Coach

Victoria's Secret; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Victoria’s Secret is seeking a Manager to deliver exceptional customer and associate experiences, driving brand top-line sales. In higher complexity stores, this leader provides direction and coaching to Supervisors to ensure consistent execution, reporting to the Store Manager or Assistant Store Manager.

The role emphasizes leading customer-centric service, visual execution, and team performance, with accountability for talent lifecycle and daily operations in a dynamic retail environment.

Responsibilities

• Lead the overall customer and brand experience within the Victoria’s Secret business.
• Translate brand direction into clear priorities and daily actions on the sales floor.
• Coach and develop associates, including interviewing and hiring decisions when applicable.
• Ensure product presentation and selling behaviors reflect brand guidance and objectives.
• Oversee labor planning and daily workforce management to optimize performance.

Job description

Victoria’s Secret is seeking a Manager to deliver exceptional customer and associate experiences, driving brand top-line sales. In higher complexity stores, this leader provides direction and coaching to Supervisors to ensure consistent execution, reporting to the Store Manager or Assistant Store Manager.

The role emphasizes leading customer-centric service, visual execution, and team performance, with accountability for talent lifecycle and daily operations in a dynamic retail environment.