Brand Experience Leader & People Coach

Victoria's Secret; West Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Victoria’s Secret is seeking a Manager to lead store operations and drive a best-in-class customer and brand experience. This role provides direction and coaching to Supervisors and Associates, ensuring strong execution of visual standards, product storytelling, and selling behaviors.

The Manager collaborates with Store Managers to hire talent, manage performance, and optimize daily workflows, with a focus on delivering sales growth in higher-volume environments.

Responsibilities

• Lead customer and brand experience in store.
• Coach and develop associates.
• Hire decisions and performance management.
• Oversee visual merchandising and floor standards.
• Execute labor scheduling and daily workforce management.
• Collaborate with store leadership to drive sales growth.

Skills

Customer service excellence

Team leadership

Store operations

Job description

Victoria’s Secret is seeking a Manager to lead store operations and drive a best-in-class customer and brand experience. This role provides direction and coaching to Supervisors and Associates, ensuring strong execution of visual standards, product storytelling, and selling behaviors.

The Manager collaborates with Store Managers to hire talent, manage performance, and optimize daily workflows, with a focus on delivering sales growth in higher-volume environments.