Brand Experience Leader — Grow Teams & Elevate Guest Experience

Bath & Body Works; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Mental health support

Paid time off

Tuition reimbursement

401k match

Store discount 40%

Care.com subscription

Scholarship opportunities

Leadership bonus

Job summary

Bath & Body Works in the United States seeks an Assistant Brand Experience Leader to partner with the Brand Experience Leader in developing outstanding associates and delivering exceptional consumer experiences. Our store leaders are retail and consumer-savvy brand ambassadors who thrive on connections with customers.

You will lead talent recruitment, coaching, and performance management, manage store operations, and ensure engaging shopper experiences while meeting sales goals.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior experience in a leadership role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty to address consumer experience, vendor relationship, or maintenance issues.
• Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to leaders.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require physical activity and ability to lift up to 50 pounds.

Skills

Sales leadership

Customer experience

Operational leadership

Communication

Coaching

De-escalation

Physical stamina

Education

High school diploma

Job description

Bath & Body Works in the United States seeks an Assistant Brand Experience Leader to partner with the Brand Experience Leader in developing outstanding associates and delivering exceptional consumer experiences. Our store leaders are retail and consumer-savvy brand ambassadors who thrive on connections with customers.

You will lead talent recruitment, coaching, and performance management, manage store operations, and ensure engaging shopper experiences while meeting sales goals.