Brand Experience Leader: Elevate In-Store Moments

Bath & Body Works, Inc; Milton (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

40% merchandise discount

Free products

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Supervisor to partner with the Brand Experience Leader and develop outstanding associates, deliver exceptional consumer experiences, and drive growth across the stores.

Our leaders are retail and consumer-savvy, embody our values and connect with customers. You will attract, hire, develop and retain talent, supervise on-duty leadership, support action plans, manage opening/closing routines, and coach teams to exceed selling standards while

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead store operations and act as leader on duty when scheduled.
• Partner with brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Skills

Sales experience

Supervisory experience

Customer service

Communication skills

Coaching ability

Education

High school diploma, GED or relevant work experience

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Supervisor to partner with the Brand Experience Leader and develop outstanding associates, deliver exceptional consumer experiences, and drive growth across the stores.

Our leaders are retail and consumer-savvy, embody our values and connect with customers. You will attract, hire, develop and retain talent, supervise on-duty leadership, support action plans, manage opening/closing routines, and coach teams to exceed selling standards while