Brand Experience Lead & Team Coach - Store Manager Level

Victoria's Secret; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Victoria's Secret & Co seeks a PINK Manager to lead the customer and brand experience on the floor, translating brand direction into daily actions and coaching Supervisors to drive results. The role prioritizes merchandising, selling behaviors, and talent development under Store Manager guidance.

In higher volume stores, this leader directs performance and coaching for teams, ensuring exceptional experiences while aligning with brand standards and labor planning.

Qualifications

• Experience leading teams in a retail environment.
• Proven ability to coach and develop associates.
• Strong focus on delivering exceptional customer experiences.

Responsibilities

• Lead visual execution and translate brand direction into daily actions.
• Drive product storytelling and selling behaviors aligned with brand goals.
• Gather category insights using company tools and reports.
• Maintain sales floor and fitting room standards.
• Oversee talent lifecycle including interviewing and performance management with Store Manager.
• Direct reports include PINK Supervisors/Associates; lead in higher volume environments.

Skills

Leadership

Coaching

Customer experience

Visual merchandising

Team selling

Job description

Victoria's Secret & Co seeks a PINK Manager to lead the customer and brand experience on the floor, translating brand direction into daily actions and coaching Supervisors to drive results. The role prioritizes merchandising, selling behaviors, and talent development under Store Manager guidance.

In higher volume stores, this leader directs performance and coaching for teams, ensuring exceptional experiences while aligning with brand standards and labor planning.