Brand Experience Manager: Elevate Customer & Team Wins

Victoria's Secret & Co.; Deer Park (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Victoria's Secret & Co. is seeking a PINK Manager to lead the customer and brand experience on the sales floor. You will coach Supervisors and Associates, oversee talent lifecycle, and ensure visual merchandising aligns with brand standards.

This role reports to the Store Manager and plays a key part in driving top-line sales in higher-volume stores, while modeling company values and delivering exceptional customer experiences daily.

Qualifications

• Experience leading teams in a retail environment.
• Ability to coach and develop associates to meet performance goals.
• Strong visual merchandising and brand storytelling capabilities.

Responsibilities

• Lead customer and associate experiences to drive brand performance.
• Direct hiring and performance management of Supervisors and Selling Associates.
• Ensure visual standards, product presentation, and daily floor execution.
• Coach and develop teams, model company values, and manage labor to coverage targets.
• Collaborate with Store Manager to deliver strong top-line sales growth.

Skills

Customer service leadership

Coaching & development

Visual merchandising

Store operations

Job description

Victoria's Secret & Co. is seeking a PINK Manager to lead the customer and brand experience on the sales floor. You will coach Supervisors and Associates, oversee talent lifecycle, and ensure visual merchandising aligns with brand standards.

This role reports to the Store Manager and plays a key part in driving top-line sales in higher-volume stores, while modeling company values and delivering exceptional customer experiences daily.