Brand Experience Lead & Coaching Manager

Victoria's Secret & Co.; Auburn (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Victoria’s Secret & Co is seeking a PINK Manager to lead a values-based team, delivering exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction and coaching to Brand Supervisors and reports to the Store Manager or Assistant Store Manager.

The PINK Manager drives the customer and brand experience, ensuring product presentation and selling behaviors align with brand guidance and objectives.

Qualifications

• Experience leading a retail team and managing performance.
• Ability to interview and hire staff and coach teams.
• Strong merchandising and brand storytelling skills.

Responsibilities

• Drive the customer and brand experience on the sales floor.
• Translate brand direction into priorities and daily actions.
• Share category insights using company tools and reports.
• Oversee hiring and performance management of direct reports.
• Lead labor planning and Daily Workforce Management.
• Maintain visual merchandising standards.
• Collaborate with leadership to ensure seamless execution.
• Support product launches and shipments as needed.

Skills

Leadership

Customer service

Coaching

Visual merchandising

Team selling

Job description

Victoria’s Secret & Co is seeking a PINK Manager to lead a values-based team, delivering exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction and coaching to Brand Supervisors and reports to the Store Manager or Assistant Store Manager.

The PINK Manager drives the customer and brand experience, ensuring product presentation and selling behaviors align with brand guidance and objectives.