Brand Experience Lead: Store Ops & Service

Urban-Outfitters-7e13a49d; Providence (RI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Employee discounts

Retirement savings plan

Job summary

Urban Outfitters in Providence, RI is seeking a Key Holder to collaborate with store management on daily operations and to drive sales through genuine customer connections. You will help maintain a fun, energetic atmosphere and uphold brand standards across in-store and curbside experiences.

The role focuses on exceptional customer service, training new hires, and supporting open/close procedures while staying aligned with visual and safety standards.

Qualifications

• Passion for UObrand.
• Leadership experience.
• Team player with flexible hours.
• Willing to work nights, weekends, and holidays.
• Eager to learn and grow within the organization.

Responsibilities

• Act as a brand representative reflecting URBN values.
• Lead by example to deliver extraordinary service and positive interactions.
• Enable seamless omni-channel shopping via MPOS, POS, pickup options.
• Contribute to opening/closing procedures and daily store operations.
• Support inventory accuracy, restocking, and visual standards.

Skills

Brand passion

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Providence, RI is seeking a Key Holder to collaborate with store management on daily operations and to drive sales through genuine customer connections. You will help maintain a fun, energetic atmosphere and uphold brand standards across in-store and curbside experiences.

The role focuses on exceptional customer service, training new hires, and supporting open/close procedures while staying aligned with visual and safety standards.