Brand Experience Lead — Key Holder

Urban Outfitters; Pittsburgh (Allegheny County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Job summary

Urban Outfitters in Pittsburgh seeks a Key Holder to support store operations and drive sales through genuine customer connections. The role collaborates with store management to maintain an energetic, service-driven environment and ensure a seamless shopping experience across in-store and omni-channel touchpoints.

The ideal candidate demonstrates leadership, teamwork, and a strong passion for the Urban Outfitters brand, with flexibility to work nights, weekends, and holidays as needed.

Qualifications

• Passion for UObrand and delivering excellent customer service.
• Proven leadership experience in a retail or team setting.
• Willingness to work nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Lead floor service and drive daily sales goals with an energetic team.
• Deliver an omni-channel shopping experience using MPOS, POS, curbside pickup.
• Assist store management in opening/closing procedures and daily tasks.
• Collaborate to restock and place products while maintaining visual standards.
• Uphold safety, inventory accuracy and policy compliance to protect store profitability.
• Engage customers, listen actively, and support brand initiatives.

Skills

Leadership

Team player

Brand passion

Customer service

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Pittsburgh seeks a Key Holder to support store operations and drive sales through genuine customer connections. The role collaborates with store management to maintain an energetic, service-driven environment and ensure a seamless shopping experience across in-store and omni-channel touchpoints.

The ideal candidate demonstrates leadership, teamwork, and a strong passion for the Urban Outfitters brand, with flexibility to work nights, weekends, and holidays as needed.