Brand Experience Lead — PINK Coach & Merchandising

Victoria's Secret; Maumee (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Victoria's Secret is seeking a PINK Manager to lead the customer and brand experience on the selling floor, ensuring visual standards and product storytelling align with brand direction. The role involves coaching store associates, guiding daily priorities, and collaborating with the Store Manager to drive sales and brand integrity.

The PINK Manager will translate brand guidance into actionable plans, manage talent lifecycle, and maintain high standards for product presentation and customer

Qualifications

• Leadership experience and ability to coach store associates.
• Strong customer service orientation.
• Ability to translate brand direction into daily actions.

Responsibilities

• Drive overall customer and brand experience within the PINK Business.
• Ensure product presentation and selling behaviors align with Brand guidance.
• Own category-level performance insights using company tools and reports.
• Lead talent lifecycle including interviewing, hiring decisions, and performance management with Store Manager.
• Manage PINK Supervisors and Selling Associates as assigned.

Job description

Victoria's Secret is seeking a PINK Manager to lead the customer and brand experience on the selling floor, ensuring visual standards and product storytelling align with brand direction. The role involves coaching store associates, guiding daily priorities, and collaborating with the Store Manager to drive sales and brand integrity.

The PINK Manager will translate brand guidance into actionable plans, manage talent lifecycle, and maintain high standards for product presentation and customer