Brand & Customer Experience Manager

Victoria's Secret & Co.; City of Poughkeepsie (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Victoria's Secret & Co is seeking a PINK Manager to lead the in-store customer and associate experience, driving brand top-line sales and executing visual standards. You will coach Brand Supervisors and Selling Associates, prioritize initiatives, and ensure consistent brand storytelling.

In higher volume stores, you will collaborate with Store Manager or Assistant Store Manager, directing talent, staffing decisions, and daily operations to deliver exceptional service and results.

Qualifications

• Owns visual execution by translating brand direction into priorities and daily actions
• Product storytelling and selling behaviors.
• Leads and coaches brand teams to execute brand objectives
• Talent lifecycle responsibilities including interviewing, hiring decisions and performance management
• Maintains high standards for the sales floor and fitting rooms
• Collaborates with Sales Leadership to ensure seamless execution

Responsibilities

• Own visual execution by translating brand direction into priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights using company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• In higher volume or more complex environments, lead the performance and direction of the business
• Lead and demonstrate company values
• Execute the Head Coach role to deliver exceptional customer experiences through coaching, zoning, team selling and personal selling
• Coaching & development of associates
• Execute Daily Work Force Management actions to manage labor hours
• Maintain visual merchandising standards
• Collaborate with Sales Leadership Teams for seamless execution
• Lead and model leadership competencies
• Demonstrate and apply company policies and procedures

Job description

Victoria's Secret & Co is seeking a PINK Manager to lead the in-store customer and associate experience, driving brand top-line sales and executing visual standards. You will coach Brand Supervisors and Selling Associates, prioritize initiatives, and ensure consistent brand storytelling.

In higher volume stores, you will collaborate with Store Manager or Assistant Store Manager, directing talent, staffing decisions, and daily operations to deliver exceptional service and results.