Brand Experience Editor (Retail)

Glossier; Georgia; On-site; USD 35,000 - 52,000; Full time

Job summary

Glossier is seeking an Editor for our Georgia store to ensure exceptional customer experiences from first hello to post-purchase follow-up.

You will master product knowledge, demonstrate application techniques, and lead meaningful interactions with a hospitality mindset. You will train and support teammates, coordinate with leadership on events, and help sustain brand standards in-store.

Flexibility to work evenings and weekends and a willingness to roll up your sleeves are essential.

Qualifications

• Experience in customer-facing retail or hospitality environments.
• Ability to coach and model customer experience principles.
• Strong interpersonal skills and empathy.
• Willingness to work flexible schedules.

Responsibilities

• Deliver memorable in-store experiences through product engagement.
• Coach team members on selling ceremonies and hospitality.
• Build relationships with customers and follow up post-visit.
• Support inventory, storefront presentation, and safety standards.
• Collaborate with store leadership on events and promotions.

Skills

Customer service

Hospitality

Communication

Teamwork

Multitasking

Product knowledge

Job description

Glossier is seeking an Editor for our Georgia store to ensure exceptional customer experiences from first hello to post-purchase follow-up.

You will master product knowledge, demonstrate application techniques, and lead meaningful interactions with a hospitality mindset. You will train and support teammates, coordinate with leadership on events, and help sustain brand standards in-store.

Flexibility to work evenings and weekends and a willingness to roll up your sleeves are essential.