Editor & Customer Experience Champion

Glossier, Inc.; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Glossier, Inc. seeks an Editor to elevate the customer experience through product presentation, packaging, and care in-store. You will collaborate with the store team to ensure cohesive touchpoints across the customer journey, from entry to return or exchange, while embodying our joyful, hospitality-minded culture.

You will become a brand ambassador with deep product knowledge, lead engaging demonstrations, and contribute to events that excite and inspire customers and colleagues alike.

Qualifications

• Passion for creating memorable experiences through meaningful personal interactions.
• An effective collaborator in nature, driven by teamwork.

Responsibilities

• Embody Glossier’s customer experience principles and deliver consistently memorable in-store experiences.
• Lead product demonstrations, recommendations, and routine-building with customers.
• Collaborate with store leadership to share feedback on inventory, packaging, and customer experience.

Skills

Customer service

Storytelling

Hospitality mindset

Sales

Multitasking

Tools

POS systems

Inventory management

Job description

Glossier, Inc. seeks an Editor to elevate the customer experience through product presentation, packaging, and care in-store. You will collaborate with the store team to ensure cohesive touchpoints across the customer journey, from entry to return or exchange, while embodying our joyful, hospitality-minded culture.

You will become a brand ambassador with deep product knowledge, lead engaging demonstrations, and contribute to events that excite and inspire customers and colleagues alike.