Retail Experience Editor — Flexible Hours

Glossier, Inc.; Washington (District of Columbia); On-site; USD 32,000 - 48,000; Full time

Job summary

Glossier DC is seeking an Editor to join our store team, delivering an exceptional customer experience through product demonstrations, clienteling, and expert brand knowledge. You will collaborate with leadership to ensure cohesive, on-brand service at every touchpoint.

As an Editor, you will master our product portfolio, support in-store events, mentor new hires, and uphold visual and operational standards while building long-term relationships with customers.

Qualifications

• Experience in fast-paced retail or hospitality.
• Excellent interpersonal skills and empathy.
• Ability to multitask and adapt.
• Willing to work evenings, weekends, holidays.

Responsibilities

• Engage customers with product demonstrations and recommendations.
• Lead in-store events and activations.
• Maintain inventory accuracy and store presentation.
• Provide exceptional customer service end-to-end.
• Collaborate with store leadership to share feedback.
• Train and mentor new team members.

Skills

Customer service

Hospitality

Teamwork

Communication

Sales

Product knowledge

Tools

POS system

Inventory software

Job description

Glossier DC is seeking an Editor to join our store team, delivering an exceptional customer experience through product demonstrations, clienteling, and expert brand knowledge. You will collaborate with leadership to ensure cohesive, on-brand service at every touchpoint.

As an Editor, you will master our product portfolio, support in-store events, mentor new hires, and uphold visual and operational standards while building long-term relationships with customers.