Brand Experience & Customer Service Associate

Banana Republic; Long Beach (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Generous PTO

Volunteer hours

401(k) with match

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life for customers. You will educate customers about products, deliver exceptional service, and collaborate with leadership to provide an omni-channel experience that drives loyalty and sales.

You will work to maintain a welcoming environment, promote loyalty programs, and support floor operations. The role requires excellent communication, adaptability, and a customer-first mindset in a fast-paced retail setting.

Qualifications

• Excellent customer service and brand advocacy.
• Strong communication and teamwork.
• Retail experience preferred.
• Willing to work flexible shifts including evenings and weekends.

Responsibilities

• Assist customers with product knowledge and omni-channel experiences.
• Promote loyalty programs to customers.
• Drive sales with suggestive selling.
• Maintain a neat, organized sales floor.
• Support store operations on cash wrap and stockroom.
• Handle customer interactions professionally.

Skills

Good communicator

Customer-focused

Retail experience

Problem solver

Flexible schedule

Tech savvy

Lift up to 30 lbs

Job description

Banana Republic is seeking a Brand Associate to bring the brand to life for customers. You will educate customers about products, deliver exceptional service, and collaborate with leadership to provide an omni-channel experience that drives loyalty and sales.

You will work to maintain a welcoming environment, promote loyalty programs, and support floor operations. The role requires excellent communication, adaptability, and a customer-first mindset in a fast-paced retail setting.