Brand Experience Associate — Omnichannel Retail

Old Navy; Englishtown (NJ); On-site; USD 45,847,000 - 47,279,000; Part time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) match

Stock purchase plan

Medical insurance

Job summary

Old Navy in Englishtown, NJ is seeking a Brand Associate to bring our brand to life for customers and deliver an outstanding shopping experience. You’ll educate customers about products, foster loyalty, and use omni-channel tools to improve service and sales.

You’ll collaborate with leadership to meet store goals, assist on the sales floor, fitting room, and cash wrap, and maintain a clean, organized workspace while remaining flexible for holidays and weekends.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail experience

Problem solving

Flexibility

Job description

Old Navy in Englishtown, NJ is seeking a Brand Associate to bring our brand to life for customers and deliver an outstanding shopping experience. You’ll educate customers about products, foster loyalty, and use omni-channel tools to improve service and sales.

You’ll collaborate with leadership to meet store goals, assist on the sales floor, fitting room, and cash wrap, and maintain a clean, organized workspace while remaining flexible for holidays and weekends.