Brand Experience Associate: Fashion Retail & Service

Banana Republic; Clarksburg (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

401(k) with company match

Employee stock purchase plan

Medical, dental, vision

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience. You will educate customers on products, loyalty programs and omnichannel options, while collaborating with leadership to meet store goals.

You are a strong communicator, customer-focused and thrive in a fast-paced retail environment. Flexibility for a varied schedule, including evenings and weekends, is expected.

Qualifications

• Excellent communication with customers and team members.
• Customer-focused service provider on and off the sales floor.
• Thrives in a fast-paced retail environment.
• Willing to learn and adapt from feedback.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues swiftly and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail knowledge

Suggestive selling

Team collaboration

Flexible scheduling

Retail technology

Tools

POS systems

Job description

Banana Republic is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience. You will educate customers on products, loyalty programs and omnichannel options, while collaborating with leadership to meet store goals.

You are a strong communicator, customer-focused and thrive in a fast-paced retail environment. Flexibility for a varied schedule, including evenings and weekends, is expected.