Brand Experience Associate - Fashion Retail Customer Focus

Old Navy; Raleigh (NC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Job summary

Old Navy is seeking a Brand Associate in Raleigh, NC to bring the brand to life for customers. You will engage with shoppers, educate on products, and deliver a best‑in‑class experience through collaboration with leadership and a strong omni‑channel approach.

As part of the team, you will support sales floor operations, maintain a neat work space, and handle customer interactions professionally while contributing to overall store goals and results.

Qualifications

• Consistently treat customers and employees with respect.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Provide a best‑in‑class customer experience with omnichannel offerings.
• Be accountable to personal goals that contribute to store results.

Responsibilities

• Assist customers on the sales floor, fitting room, and checkout areas.
• Educate customers about products and promotions to boost loyalty and sales.
• Support store operations to keep the environment neat, safe, and efficient.

Skills

Customer service

Retail experience

Communication

Job description

Old Navy is seeking a Brand Associate in Raleigh, NC to bring the brand to life for customers. You will engage with shoppers, educate on products, and deliver a best‑in‑class experience through collaboration with leadership and a strong omni‑channel approach.

As part of the team, you will support sales floor operations, maintain a neat work space, and handle customer interactions professionally while contributing to overall store goals and results.