Brand Experience Associate: Elevate Customer Style

Old Navy; Lee (MA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Stock purchase plan

Insurance

Job summary

Old Navy in Lee, MA is seeking a Brand Associate to bring our brand to life for customers and deliver an omni‑channel shopping experience. You will educate customers about loyalty programs and provide outstanding service to build brand loyalty on the sales floor and beyond.

Join a fast-paced team that values authentic collaboration, flexible scheduling including evenings and weekends, and opportunities to grow with a leading apparel retailer.

Qualifications

• Provide excellent customer service resulting in brand loyalty.
• Educate customers about loyalty programs.
• Use omni-channel approach to engage customers.

Responsibilities

• Consistently treat all customers and employees with respect.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Retail

Communication

Suggestive selling

Flexible schedule

Teamwork

Job description

Old Navy in Lee, MA is seeking a Brand Associate to bring our brand to life for customers and deliver an omni‑channel shopping experience. You will educate customers about loyalty programs and provide outstanding service to build brand loyalty on the sales floor and beyond.

Join a fast-paced team that values authentic collaboration, flexible scheduling including evenings and weekends, and opportunities to grow with a leading apparel retailer.